FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/ds920dw_us.jpg)
DS-920DW
91 Results
31.
I do not have or lost the black and white calibration sheet.
32.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
33.
Cannot use my scanner connection the USB hub.
34.
Download a file from the "Downloads" section and save it to Windows 8 computer.
35.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
36.
Cannot scan documents using the control panel (For Windows)
37.
What is the default password for my Brother machine?
38.
Operation system return error
39.
Check the firmware version.
40.
Uninstall the Button Manager (Windows).
41.
My scanner does not turn on.
42.
Calibrate your scanner.
43.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
44.
Cannot charge my scanner.
45.
I cannot install the scanner drivers.
46.
My scanner cannot be turned on or is turned off immediately.
47.
Error Code: E06
48.
Error Code: E03
49.
My computer does not recognize the scanner when it is connected via the USB cable.
50.
Scan a document longer than 35.6 cm (14 inches).
51.
I lost the Li-ion battery or I cannot charge the battery.
52.
Error Code: E05
53.
No paper in the manual document feeder.
54.
Uninstall the scanner drivers (OS X 10.10 or greater).
55.
Clean the inside of the machine.
56.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
57.
The scanned image is skewed.
58.
The cover of the manual document feeder is open.
59.
Install PaperPort™ 12SE onto Windows 10.
60.
My scanned image is missing.