FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/fax2820_us_as.jpg)
FAX-2820
154 Results
31.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
32.
I cannot print from my computer via USB.
33.
Replace the toner cartridge
34.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
35.
Delete print jobs from the print queue.
36.
I'm using MagicJack and am having problems sending or receiving faxes.
37.
The printer status is Offline or Paused.
38.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
39.
How can I change the print resolution?
40.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
41.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
42.
Can I use non-Brother or third party supplies with the Brother machine?
43.
How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
44.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
45.
Windows 10 Support Information
46.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
47.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
48.
I am experiencing problems sending a fax, what can I do?
49.
My FAX/MFC will not Dial. Why?
50.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
51.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
52.
ControlCenter3 displays a blank screen at startup (Windows)
53.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
54.
Change or delete a Group stored at a One Touch/Speed Dial.
55.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
56.
How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
57.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
58.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
59.
How do I clean the scanner glass?
60.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)