FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc5840cn_all.jpg)
MFC-5840CN
277 Results
31.
What driver package format is supported by my Linux distribution?
32.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
33.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
34.
Functions supported in the Windows 7 built-in drivers
35.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
36.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
37.
I am having issues with the paper feed. What can I do?
38.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
39.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
40.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
41.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
42.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
43.
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
44.
I cannot save a file downloaded from the Brother support website (For Windows)
45.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
46.
Scan multiple pages into one file instead of each scan being saved as a separate file.
47.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
48.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
49.
How do I use my Outlook contacts with my Brother PC-Fax? (import)
50.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
51.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
52.
When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
53.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
54.
What is Distinctive Ring and how do I program it?
55.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
56.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
57.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
58.
Why doesn't the machine answer when receiving a call?
59.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
60.
I cannot install Brother drivers on Debian 10 or later (Linux)