FAQs & Troubleshooting
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MFC-820CW
287 Results
31. 10/31/2022
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
32. 10/31/2022
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
33. 10/17/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
34. 10/11/2022
When I scan a document using ControlCenter, the scanned file size is too big.
35. 09/26/2022
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
36. 09/20/2022
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
37. 09/12/2022
I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
38. 09/12/2022
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
39. 09/06/2022
Configure and use PC-FAX (CUPS) (Linux)
40. 08/30/2022
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
41. 08/22/2022
Configure the Scan to Email Feature (Linux)
42. 08/09/2022
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
43. 08/08/2022
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
44. 08/03/2022
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
45. 07/26/2022
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
46. 07/26/2022
Configure and use the Scan Key Tool (Linux)
47. 07/20/2022
Uninstall the drivers. (Mac OS X 10.5)
48. 06/30/2022
I can print but cannot scan via network. (For Mac)
49. 05/09/2022
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
50. 04/20/2022
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
51. 04/11/2022
Wireless setup is requesting a WPS PIN to complete the setup
52. 04/07/2022
How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
53. 04/01/2022
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
54. 04/01/2022
Scan multiple pages into one file instead of each scan being saved as a separate file.
55. 03/24/2022
I cannot save a file downloaded from the Brother support website (For Windows)
56. 03/17/2022
I cannot install the driver when using the Driver Install Tool. (Linux)
57. 01/06/2022
I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
58. 11/10/2021
Open the Control Panel (For Windows)
59. 10/12/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
60. 09/30/2021
Uninstall the drivers (Windows)