FAQs & Troubleshooting
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MFC-8690DW
356 Results
31.
When I try to send a fax the message "FAX # Restricted" appears on the display.
32.
Can I use voice mail on the same line as my Brother machine?
33.
Transfer faxes to the PC when my machine has a mechanical problem
34.
White spots or black spots at 3.7 in. (94 mm) intervals
35.
How do I clear the message "Document Jam" from the LCD display?
36.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
37.
Line across the page
38.
Why doesn't the machine answer when receiving a call?
39.
Faint
40.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
41.
Black lines down the page
42.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
43.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
44.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
45.
Scan multiple pages into one file instead of each scan being saved as a separate file.
46.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
47.
How do I clear the message "Jam Duplex" from the LCD?
48.
Confirm that a FAX I sent was received correctly
49.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
50.
I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
51.
Scan and save a document in PDF format (Scan to File)
52.
Ghost
53.
I cannot print using my Brother machine on a wireless network (Mac)
54.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
55.
I cannot find some option in the Printing preferences. (For Windows)
56.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
57.
Configure a cover page for PC-FAX.
58.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
59.
What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
60.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.