FAQs & Troubleshooting
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MFC-9420CN
293 Results
31.
I cannot install Brother drivers on Debian 10 or later (Linux)
32.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
33.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
34.
White streaks or bands appears down the page.
35.
How do I replace the transfer roller?
36.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
37.
Can I confirm that the FAX was sent correctly?
38.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
39.
"No TR Roller" error appears on the LCD. What should I do?
40.
How can I activate/deactivate the Toner Save Mode?
41.
Cannot print after a Windows 10 update (June 2020)
42.
Download a file from the "Downloads" section and save it to Windows 8 computer.
43.
How to identify your Operating System (OS).
44.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
45.
What is Distinctive Ring and how do I program it?
46.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
47.
Why doesn't the machine answer when receiving a call?
48.
"Paper Jam C" error appears on the LCD. What should I do?
49.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
50.
How do I know which receive mode to select?
51.
Change the printer driver settings (Windows/macOS)
52.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
53.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
54.
How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
55.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
56.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
57.
How do I replace the OPC belt cartridge?
58.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
59.
What can happen if the wrong paper is used in your machine.
60.
How do I install the Optional Lower Tray Unit?