FAQs & Troubleshooting
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MFC-J4620DW
284 Results
31. 03/17/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
32. 03/17/2023
I can print but cannot scan via network. (For Windows)
33. 03/17/2023
Open the "Scanners and Cameras" and Properties.
34. 02/15/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
35. 02/14/2023
Receive faxes on the computer for Windows (PC-FAX Receive)
36. 02/14/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
37. 02/14/2023
Scan and save a document in PDF format for Windows (Scan to File)
38. 02/14/2023
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
39. 02/14/2023
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
40. 02/14/2023
Scan a document in Windows 8 and Windows 10.
41. 02/14/2023
Transfer faxes to the PC when my machine has a mechanical issue.
42. 02/14/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
43. 12/19/2022
Cannot Detect Ink Volume
44. 12/19/2022
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
45. 12/19/2022
Can third party ink be used to refill the ink cartridges?
46. 12/13/2022
Open the Status Monitor
47. 12/13/2022
How to identify your Operating System (OS).
48. 12/13/2022
Is there a way to view how much ink is remaining?
49. 10/20/2022
How do I use Mopria™ Print Service (MPS) with my Brother machine?
50. 10/17/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
51. 10/12/2022
Turn off my Brother machine's Secure Function Lock feature.
52. 09/27/2022
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
53. 09/26/2022
Configure and use the Scan to Network feature (For Windows)
54. 09/26/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
55. 09/06/2022
Configure and use PC-FAX (CUPS) (Linux)
56. 09/01/2022
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
57. 09/01/2022
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
58. 08/31/2022
After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
59. 08/30/2022
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
60. 08/22/2022
Configure the Scan to Email Feature (Linux)