FAQs & Troubleshooting
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MFC-J497DW
280 Results
31.
Load Documents in the Automatic Document Feeder (ADF)
32.
My Brother machine could not be found over the network when I installed drivers on my computer.
33.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
34.
Document Jam
35.
Cover is Open
36.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
37.
Change the Print Setting Options When Having Printing Problems
38.
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
39.
Easy Scan to E-mail
40.
I cannot save a file downloaded from the Brother support website (For Windows)
41.
Sleep
42.
Cannot Detect Ink Volume
43.
How to identify your Operating System (OS).
44.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
45.
Printing/ Scanning with a mobile device
46.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
47.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
48.
Change the printer driver settings (Windows/macOS)
49.
Unable to Print XX
50.
Scan multiple pages into one file instead of each scan being saved as a separate file.
51.
"Offline" appears on the Status Monitor.
52.
Where is the USB/Ethernet port on the machine?
53.
Improve poor print quality.
54.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
55.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
56.
Add your Brother machine with AirPrint (macOS)
57.
(Video) Unpack your Brother machine
58.
(Video) Connect telephone line and power cords
59.
When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
60.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?