FAQs & Troubleshooting
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MFC-J690DW
293 Results
31. 03/31/2023
What is Brother Web Connect?
32. 03/27/2023
"Offline" appears on the Status Monitor.
33. 03/27/2023
Install the built-in drivers (For Windows 8 and Windows 10)
34. 03/27/2023
Change the printer driver settings (Windows/macOS)
35. 03/27/2023
The printer status is Offline or Paused.
36. 03/23/2023
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
37. 03/23/2023
Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
38. 03/17/2023
Open the "Scanners and Cameras" and Properties.
39. 02/15/2023
Printing is slow or printed images are too dark (Windows)
40. 02/15/2023
Protect your Brother machine against unauthorised access over the network
41. 02/15/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
42. 02/15/2023
Receive faxes on the computer for Windows (PC-FAX Receive)
43. 02/14/2023
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
44. 02/14/2023
Scan a document in Windows 8 and Windows 10.
45. 02/14/2023
Transfer faxes to the PC when my machine has a mechanical issue.
46. 02/14/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
47. 01/13/2023
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
48. 12/19/2022
Cannot Detect Ink Volume
49. 12/19/2022
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
50. 12/19/2022
Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
51. 12/19/2022
Can third party ink be used to refill the ink cartridges?
52. 12/19/2022
One or more of my colors are not printing (blank).
53. 12/13/2022
Open the Status Monitor
54. 12/13/2022
How to identify your Operating System (OS).
55. 10/20/2022
How do I use Mopria™ Print Service (MPS) with my Brother machine?
56. 10/17/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
57. 10/13/2022
Print the Network Configuration Report
58. 09/27/2022
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
59. 09/26/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
60. 09/06/2022
Configure and use PC-FAX (CUPS) (Linux)