FAQs & Troubleshooting
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MFC-J815DW XL
255 Results
31.
I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
32.
Protect your Brother machine against unauthorised access over the network
33.
I cannot find some option in the Printing preferences. (For Windows)
34.
Choose receive mode.
35.
(Video) Load an Envelope (Manual Feed Slot)
36.
The printer status is Offline or Paused.
37.
Document Jam
38.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
39.
My Brother machine could not be found over the network when I installed drivers on my computer.
40.
Printing/ Scanning with a mobile device
41.
What is Brother Web Connect?
42.
What is the recommended paper?
43.
I cannot install Brother drivers on Debian 10 or later (Linux)
44.
Cannot print after a Windows 10 update (June 2020)
45.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
46.
Change the Print Setting Options to Improve Your Print Results
47.
(Video) Set up your Brother machine
48.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
49.
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
50.
Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
51.
Other Problems
52.
I cannot print on a wireless (Wi-Fi) network (Windows)
53.
Load Documents in the Automatic Document Feeder (ADF)
54.
Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
55.
How to identify your Operating System (OS).
56.
Load Paper in the Manual Feed Slot
57.
Cover is Open
58.
What driver package format is supported by my Linux distribution?
59.
Prevent Smudged Printouts and Paper Jams (Mac)
60.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)