FAQs & Troubleshooting
![]() |
Latest |
![](/g/b/img/product/mfcj995dw_us.jpg)
MFC-J995DW(XL)
336 Results
31. 04/07/2023
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
32. 04/07/2023
I cannot print on a wireless (Wi-Fi) network (Windows)
33. 03/31/2023
What is Brother Web Connect?
34. 03/27/2023
"Offline" appears on the Status Monitor.
35. 03/27/2023
Install the built-in drivers (For Windows 8 and Windows 10)
36. 03/27/2023
Change the printer driver settings (Windows/macOS)
37. 03/27/2023
The printer status is Offline or Paused.
38. 03/23/2023
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
39. 03/23/2023
Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
40. 03/17/2023
Open the "Scanners and Cameras" and Properties.
41. 02/15/2023
Printing is slow or printed images are too dark (Windows)
42. 02/15/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
43. 02/15/2023
Receive faxes on the computer for Windows (PC-FAX Receive)
44. 02/14/2023
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
45. 02/14/2023
Scan a document in Windows 8 and Windows 10.
46. 02/14/2023
Transfer faxes to the PC when my machine has a mechanical issue.
47. 02/14/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
48. 01/13/2023
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
49. 12/19/2022
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
50. 12/19/2022
Cannot Detect Ink Volume
51. 12/19/2022
Install Starter Ink
52. 12/19/2022
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
53. 12/19/2022
Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
54. 12/19/2022
Can third party ink be used to refill the ink cartridges?
55. 12/19/2022
One or more of my colors are not printing (blank).
56. 12/13/2022
Open the Status Monitor
57. 12/13/2022
How to identify your Operating System (OS).
58. 10/20/2022
How do I use Mopria™ Print Service (MPS) with my Brother machine?
59. 10/17/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
60. 10/17/2022
Register the IC card for user authentication in Secure Function Lock