FAQs & Troubleshooting
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111 Results
1. 07/04/2024
Scan a document using Brother iPrint&Scan. (Windows, macOS)
2. 06/27/2024
The scanning speed is slow when scanning from my machine. (Windows)
3. 06/13/2024
My Brother machine is unresponsive.
4. 05/22/2024
(Video) Update the Driver or Firmware for your Brother machine
5. 02/14/2024
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
6. 01/10/2024
What is the default password for my Brother machine?
7. 11/17/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
8. 08/25/2023
How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
9. 08/25/2023
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
10. 03/27/2023
A gray line or margin appears on the side of the scanned document.
11. 03/24/2023
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
12. 03/17/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
13. 03/17/2023
Open the "Scanners and Cameras" and Properties.
14. 03/17/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
15. 02/15/2023
Configuring frequently-used scan settings on your computer.
16. 02/15/2023
Can not scan a long document.
17. 02/15/2023
Duplex (two-sided) scan
18. 02/15/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
19. 02/14/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
20. 02/14/2023
Scan and save a document in PDF format for Windows (Scan to File)
21. 02/14/2023
Scan a document in Windows 8 and Windows 10.
22. 12/13/2022
How to identify your Operating System (OS).
23. 09/21/2022
Check the firmware version.
24. 09/01/2022
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
25. 09/01/2022
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
26. 07/28/2022
Update the Driver or Firmware for your Brother machine
27. 06/23/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
28. 04/20/2022
Uninstall the Brother Software and Drivers (Windows)
29. 04/14/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
30. 04/11/2022
Wireless setup is requesting a WPS PIN to complete the setup