FAQs & Troubleshooting
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DCP-120C
220 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
5.
Can third party ink be used to refill the ink cartridges?
6.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
7.
Can I print from or scan to Android™ Smartphone?
8.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
9.
Scan multiple pages into one file instead of each scan being saved as a separate file.
10.
I cannot install Brother drivers on Debian 10 or later (Linux)
11.
How to identify your Operating System (OS).
12.
Scan and save a document in PDF format (Scan to File)
13.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
14.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
15.
I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
16.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
17.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
18.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
19.
Can I print using only the black ink cartridge when the Color cartridges have run out?
20.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
21.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
22.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
23.
Where is the USB port on the machine? I can't find it on the back of the unit.
24.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
25.
Why can't I print when an ink cartridge is empty?
26.
Cannot print after a Windows 10 update (June 2020)
27.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
28.
Which E-mail packages are compatible with ControlCenter3?
29.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
30.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)