FAQs & Troubleshooting
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DCP-L5500DN
304 Results
1.
(Video) Load A4/Letter paper
2.
Replace Drum
3.
(Video) Replace the Toner Cartridge
4.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
5.
I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
6.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
7.
Paper is Jammed in the Back of the Machine
8.
Wrinkles or creases
9.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
10.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
11.
Easy Scan to E-mail
12.
The printer status is Offline or Paused.
13.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
14.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
15.
How to identify your Operating System (OS).
16.
Paper is Jammed in the MP tray
17.
(Video) Set up your Brother machine
18.
(Video) Connect telephone line and power cords
19.
Paper is Jammed in the 2-sided Tray
20.
Paper is Jammed inside the Machine
21.
Paper is Jammed in the Paper Tray
22.
My Brother machine could not be found over the network when I installed drivers on my computer.
23.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
24.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
25.
Use Universal Print (Windows)
26.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
27.
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
28.
(Video) Unpack your Brother machine
29.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
30.
Set up a Scan to Network Profile