FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/ds600_all.jpg)
DS-600
57 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The scanner is connected but it will not feed paper or do anything else. (For Windows)
3.
How to identify your Operating System (OS).
4.
I cannot save a file downloaded from the Brother support website (For Windows)
5.
I do not have or lost the black and white calibration sheet.
6.
The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
7.
Download a file from the "Downloads" section and save it to Windows 8 computer.
8.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
9.
Install the scanner driver (For Mac OS X 10.4 - 10.10)
10.
When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
11.
When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
12.
Can I print from or scan to Android™ Smartphone?
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
When I calibrate I get a "White-only" calibration message.
15.
Calibrate your scanner. (For Windows)
16.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
17.
Install the scanner driver (For Windows)
18.
Install the DSmobile Scan application. (For Windows users only)
19.
I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
20.
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
21.
Open the "Scanners and Cameras" and Properties.
22.
What is the purpose of the PageManager 9 program?
23.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
24.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
25.
Open the Control Panel (For Windows)
26.
Calibrate your scanner. (For Macintosh)
27.
Is my scanner compatible with Macintosh?
28.
My unit has no power.
29.
Uninstall the scanner driver (For Windows)
30.
Install PaperPort™ 12SE onto Windows 10.