FAQs & Troubleshooting
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DS-920DW
92 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Error Code: E04
4.
How to identify your Operating System (OS).
5.
My scanner is connected but it will not feed my document or do anything else.
6.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
7.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
8.
Can I print from or scan to Android™ Smartphone?
9.
Duplex scanning cannot be performed.
10.
Uninstall the scanner driver (Windows).
11.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
12.
Calibrate your scanner.
13.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
14.
My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
15.
View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
16.
Error Code: E06
17.
Change the image settings. (Using DSmobileCapture)
18.
Download a file from the "Downloads" section and save it to Windows 8 computer.
19.
Can I print from and scan to iPhone, iPod touch and iPad?
20.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
21.
When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
22.
What driver package format is supported by my Linux distribution?
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
Cannot scan documents using the control panel (For Macintosh)
25.
OCR feature does not work.
26.
Paper suitable for scanning
27.
Scan a document longer than 35.6 cm (14 inches).
28.
Uninstall the Button Manager (Windows).
29.
Calibration failed. Please reboot the machine.
30.
I cannot install Brother drivers on Debian 10 or later (Linux)