FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/e500eus.jpg)
PT-E500
111 Results
1.
I cannot print using a HSe cassette.
2.
When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
3.
Where can I download the latest P-touch Editor for Mac?
4.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
5.
Which brands of Ni-MH rechargeable batteries do you recommend?
6.
How do I set tape margins and what features are they?
7.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
8.
Where can I find my Brother printer's serial number?
9.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
10.
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
11.
Printing is not possible. (USB connection)
12.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
13.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
14.
I want my printer to use less tape for each label. (P-touch Editor 5.x)
15.
How do I change the character size?
16.
How do I clear the display?
17.
I cannot save a file downloaded from the Brother support website (For Windows)
18.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
19.
Why does my machine display "Low Battery!" when I press the print key?
20.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
21.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
22.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
23.
Printing is not possible. (P-touch Editor5.3 for Mac)
24.
How do I type an uppercase letter?
25.
I get an error message and cannot update the firmware. (Windows 10 or later)
26.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
27.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
28.
How do I print multiple lines and how many lines can I print?
29.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
30.
How can I make vertical labels? (P-touch Editor 5.1 for Mac)