FAQs & Troubleshooting
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FAX-2820
154 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
How to identify your Operating System (OS).
3.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
4.
How do I load legal size paper in the paper tray?
5.
How can I improve poor print quality ?
6.
I'm using MagicJack and am having problems sending or receiving faxes.
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
My FAX/MFC will not Dial. Why?
9.
Install the built-in drivers (For Windows 8 and Windows 10)
10.
How do I clean white or black spots on printed documents?
11.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
12.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
13.
Can I print from or scan to Android™ Smartphone?
14.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
15.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
16.
The printer status is Offline or Paused.
17.
"Paper Jam Rear" error appears on the LCD. What should I do?
18.
Why doesn't the machine answer when receiving a call?
19.
Can I reduce the size of a received fax on this machine?
20.
Delete print jobs from the print queue.
21.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
22.
Stop my Brother machine from automatically redialing a busy number.
23.
Use my Brother machine to make copy
24.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
25.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
26.
"Paper Jam Tray" error appears on the LCD. What should I do?
27.
How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
28.
What can happen if the wrong paper is used in your machine.
29.
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
30.
Can I use voice mail on the same line as my Brother machine?