FAQs & Troubleshooting
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HL-1870N
206 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
3.
The printer status is Offline or Paused.
4.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
5.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
6.
Change the printer driver settings (Windows/macOS)
7.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
8.
The machine does not print anything.
9.
I cannot save a file downloaded from the Brother support website (For Windows)
10.
Functions supported in the Windows 7 built-in drivers
11.
I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
12.
I cannot install Brother drivers on Debian 10 or later (Linux)
13.
What is Status Monitor and how can I turn it on/off?
14.
What can happen if the wrong paper is used in your machine.
15.
Delete print jobs from the print queue.
16.
What kind of envelopes should I avoid?
17.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
18.
JAM INSIDE
19.
JAM TRAY 1
20.
How do I install the Lower Tray Unit? (LT-500)
21.
The printed letters are slanted, positioned incorrectly.
22.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
23.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
24.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
25.
The paper is skewed when it's printed.
26.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
27.
Printouts are faint.
28.
How do I install additional memory? (DIMM)
29.
Verify the Brother machine connected to the Wired Network (For Windows)
30.
What driver package format is supported by my Linux distribution?