FAQs & Troubleshooting
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HL-5170DN
139 Results
1.
The printer status is Offline or Paused.
2.
How to identify your Operating System (OS).
3.
How do I factory reset the print server?
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
6.
Can I use non-Brother or third party supplies with the Brother machine?
7.
I cannot save a file downloaded from the Brother support website (For Windows)
8.
Printouts have a curl or wave.
9.
Can I print using the IPP protocol on Windows XP?
10.
Does NC-2200w work with Windows Vista?
11.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
12.
Change the printer driver settings (Windows/macOS)
13.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
14.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
15.
What driver package format is supported by my Linux distribution?
16.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
17.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
18.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
19.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
20.
Functions supported in the Windows 7 built-in drivers
21.
What is the BRAdmin Professional software used for?
22.
How do I disable the APIPA protocol?
23.
What is the recommended paper?
24.
I cannot install Brother drivers on Debian 10 or later (Linux)
25.
Cannot print after a Windows 10 update (June 2020)
26.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
27.
What is UPnP and SSDP?
28.
Install the built-in drivers (For Windows 8 and Windows 10)
29.
The paper is skewed when it's printed.
30.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?