FAQs & Troubleshooting
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MFC-3100C
146 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Can I print from or scan to Android™ Smartphone?
4.
One or more of my colors are not printing (blank). What can I do?
5.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
6.
How can I print envelopes?
7.
I'm using Macintosh. What is the PreScan option used for?
8.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
9.
Thick paper (postcard/envelope etc.) cannot be loaded properly.
10.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
11.
Change the printer driver settings (Windows/macOS)
12.
What is Distinctive Ring and how do I program it?
13.
Can I confirm that the FAX was sent correctly?
14.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
15.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
16.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
17.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
18.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
19.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
20.
Clear the paper jam or printer jam.
21.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
22.
The printer status is Offline or Paused.
23.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
24.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
25.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
26.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
27.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
28.
I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
29.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
30.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)