FAQs & Troubleshooting
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MFC-4820C
150 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from or scan to Android™ Smartphone?
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
6.
How to identify your Operating System (OS).
7.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
8.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
9.
I'm using Macintosh. What is the PreScan option used for?
10.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
11.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
12.
The printer status is Offline or Paused.
13.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
14.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
15.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
16.
My FAX/MFC will not Dial. Why?
17.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
18.
Cannot print after a Windows 10 update (June 2020)
19.
Delete print jobs from the print queue.
20.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
21.
Functions supported in the Windows 7 built-in drivers
22.
Why doesn't the machine answer when receiving a call?
23.
I'm using Macintosh®. What are the settings in the Scanner window used for?
24.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
25.
Can I print using only the black ink cartridge when the Color cartridges have run out?
26.
What is Distinctive Ring and how do I program it?
27.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
28.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
29.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
30.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.