FAQs & Troubleshooting
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MFC-640CW
311 Results
1.
Clear the paper jam or printer jam.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
4.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
5.
Pre-Required Procedures (Linux)
6.
Can I print from or scan to Android™ Smartphone?
7.
Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
8.
How do I factory reset the print server?
9.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
10.
Scan and save a document in PDF format (Scan to File)
11.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
12.
Change the printer driver settings (Windows/macOS)
13.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
14.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
15.
Can I still receive faxes or calls when the machine is switched off?
16.
What driver package format is supported by my Linux distribution?
17.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
18.
I cannot save a file downloaded from the Brother support website (For Windows)
19.
Discover the MAC address of the Brother network card
20.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
21.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
22.
I cannot install Brother drivers on Debian 10 or later (Linux)
23.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
24.
Can I print from and scan to iPhone, iPod touch and iPad?
25.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
26.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
27.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
28.
I am having issues with the paper feed. What can I do?
29.
I'm using Macintosh®. What are the settings in the Scanner window used for?
30.
I'm using Macintosh. What is the PreScan option used for?