FAQs & Troubleshooting
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MFC-685CW
296 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
How do I load paper?
3.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
6.
When I print, the pages are smudged with ink. What should I do?
7.
Wireless setup is requesting a WPS PIN to complete the setup
8.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
9.
One or more of my colors are not printing (blank). What can I do?
10.
What driver package format is supported by my Linux distribution?
11.
Can I print from or scan to Android™ Smartphone?
12.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
13.
I cannot print using my Brother machine on a wireless network (Windows)
14.
Pre-Required Procedures (Linux)
15.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
16.
Can I print from and scan to iPhone, iPod touch and iPad?
17.
Scan and save a document in PDF format (Scan to File)
18.
Cannot print after a Windows 10 update (June 2020)
19.
Install the built-in drivers (For Windows 8 and Windows 10)
20.
How to identify your Operating System (OS).
21.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
22.
How do I factory reset the print server?
23.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
24.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
25.
How do I know which side up my photo paper should be in the tray?
26.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
27.
How do I clear Machine Error 46?
28.
Can I use voice mail on the same line as my Brother machine?
29.
Why doesn't the machine answer when receiving a call?
30.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)