FAQs & Troubleshooting
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MFC-820CW
298 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Scan and save a document in PDF format (Scan to File)
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
5.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
6.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
9.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
10.
I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
11.
What is the BRAdmin Professional software used for?
12.
How do I know the current network configuration?
13.
I cannot install Brother drivers on Debian 10 or later (Linux)
14.
Pre-Required Procedures (Linux)
15.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
16.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
17.
Where is the USB port on the machine? I can't find it on the back of the unit.
18.
What driver package format is supported by my Linux distribution?
19.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
20.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
21.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
22.
Download a file from the "Downloads" section and save it to Windows 8 computer.
23.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
24.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
25.
Why doesn't the machine answer when receiving a call?
26.
Can I still receive faxes or calls when the machine is switched off?
27.
The printer status is Offline or Paused.
28.
One or more of my colors are not printing (blank). What can I do?
29.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
30.
Which E-mail packages are compatible with ControlCenter3?