FAQs & Troubleshooting
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MFC-J475DW
326 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Paper Jam
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
Replace Ink
6.
I still receive the error message "Paper Jam" after I removed the jammed paper.
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
What is Brother iPrint&Scan?
10.
I cannot print using my Brother machine on a wireless network (Windows)
11.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
12.
Can I print from or scan to Android™ Smartphone?
13.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
14.
Connect your Brother machine to your mobile device via a wireless router or access point.
15.
I cannot print using my Brother machine on a wireless network (Mac)
16.
The printer status is Offline or Paused.
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
One or more of my colors are not printing (blank).
19.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
20.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
21.
No Paper Fed
22.
Improve poor print quality.
23.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
24.
"Offline" appears on the Status Monitor.
25.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
26.
Cannot Detect
27.
Load envelopes
28.
Ink Low
29.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
30.
How to identify your Operating System (OS).