FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj497dw_us_eu_2.jpg)
MFC-J497DW
280 Results
1.
Replace Ink
2.
Paper Jam
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
(Video) Load A4/Letter paper
5.
Check the Print Quality
6.
Print using only the black ink cartridge when the Color cartridges have run out.
7.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
8.
Ink Low
9.
Check the Print Alignment from Your Brother Machine
10.
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
11.
Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
12.
One or more of my colors are not printing (blank).
13.
Setup a Brother machine on a wireless (Wi-Fi) network.
14.
What is Brother iPrint&Scan?
15.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
16.
(Video) Install Ink Cartridges
17.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
18.
Document Jam
19.
I cannot print using my Brother machine on a wireless network (Mac)
20.
Load envelopes
21.
I cannot print on a wireless (Wi-Fi) network (Windows)
22.
Brother iPrint&Scan cannot find my Brother machine (macOS)
23.
Telephone Line Interference/VoIP.
24.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
25.
Clean the Print Head from Your Brother Machine
26.
Cannot Detect
27.
(Video) Unpack your Brother machine
28.
The printer status is Offline or Paused.
29.
Unable to Print XX
30.
Cover is Open