FAQs & Troubleshooting
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MFC-J6710DW
401 Results
1.
My copies, sent faxes or scanned images are all black.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Paper Jam
4.
How do I load paper?
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
I still receive the error message "Paper Jam" after I removed the jammed paper.
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
I cannot find some option in the Printing preferences. (For Windows)
9.
How to identify your Operating System (OS).
10.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
11.
What driver package format is supported by my Linux distribution?
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
Replace Ink
14.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
15.
I cannot print using my Brother machine on a wireless network (Windows)
16.
No Paper Fed
17.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
18.
I cannot save a file downloaded from the Brother support website (For Windows)
19.
I cannot install Brother drivers on Debian 10 or later (Linux)
20.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
21.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
22.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
23.
How do I know which side up my photo paper should be in the tray?
24.
Ink Low
25.
One or more of my colors are not printing (blank).
26.
Document Jam
27.
How do I load envelopes into my machine?
28.
Can I print from or scan to Android™ Smartphone?
29.
The printer status is Offline or Paused.
30.
"Offline" appears on the Status Monitor.