FAQs & Troubleshooting
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MFC-J6920DW
278 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
2-sided (duplex) scan
3.
My Brother machine has no power.
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
(Video) Load plain Letter/A4 paper
7.
Replace Ink
8.
(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
9.
Wrong Paper Size
10.
Improve poor print quality.
11.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
12.
What is Brother iPrint&Scan?
13.
Print using only the black ink cartridge when the Color cartridges have run out.
14.
Paper Jam
15.
Load paper in the paper tray
16.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
17.
One or more of my colors are not printing (blank).
18.
I cannot print using my Brother machine on a wireless network (Windows)
19.
Load paper in the paper tray #2
20.
Can I print from or scan to Android™ Smartphone?
21.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
22.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
23.
How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
24.
Can I print from and scan to iPhone, iPod touch and iPad?
25.
Document Jam/too Long
26.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
27.
Scan a document and e-mail it as an attachment
28.
Load envelopes
29.
Scan a document and save the scanned image to a folder on a local or network hard disk
30.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.