FAQs & Troubleshooting
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PDS-5000
62 Results
1.
Document misfeeds.
2.
"Multifeed" or "Multifeed is detected."
3.
Change the image settings. (Using DS Capture)
4.
My scanner gets warm.
5.
How to identify your Operating System (OS).
6.
What driver package format is supported by my Linux distribution?
7.
Change the paper settings. (Using DS Capture)
8.
The scanned image is skewed (crooked).
9.
The scan speed is too slow.
10.
Replace Roller
11.
No document in ADF.
12.
My scanner is connected but it will not feed my document or do anything else.
13.
Unknown error.
14.
TWAIN errors appear when starting to scan. (Macintosh)
15.
TWAIN or WIA errors appear when starting to scan. (Windows)
16.
Cannot use my scanner connection the USB hub.
17.
Paper suitable for scanning
18.
"Document Jam/too Long" or "A document is jammed in the ADF."
19.
Clean the scanner
20.
I cannot install Brother drivers on Debian 10 or later (Linux)
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
Download a file from the "Downloads" section and save it to Windows 8 computer.
23.
The scanned documents are put into the incorrect order. (macOS)
24.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
25.
Configure the Scan to Email Feature (Linux)
26.
Uninstall the scanner driver. (Linux)
27.
Cannot find the scanner.
28.
The file size is too large.
29.
My scanned image is missing.
30.
Scan using XSane or GIMP (Linux)