FAQs & Troubleshooting
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PJ-763
121 Results
1.
How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
2.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
3.
Installing the software
4.
Printing from a Windows PC or Mac
5.
How do I turn the printer off?
6.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
7.
Where can I find my Brother printer's serial number?
8.
This printer is not detected when establishing a Bluetooth® connection.
9.
Printing from an Android™ device
10.
Which Bluetooth® profiles does the printer support?
11.
The print quality is poor, and the image is too light or dark.
12.
How do I connect the printer and my mobile device via Bluetooth®?
13.
How do I transfer templates to the printer?
14.
Which options should I select in the Device Settings when I use the optional Roll Printer Case?
15.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
16.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
17.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
18.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
19.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
20.
The latest printer driver was successfully installed, but the driver did not update correctly.
21.
When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
22.
The side margins are incorrect.
23.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
24.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
25.
How to connect to an AC power outlet (optional)
26.
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
27.
I cannot save a file downloaded from the Brother support website (For Windows)
28.
How do I transfer label templates with P-touch Transfer Express?
29.
(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
30.
How to identify the printer's firmware version