FAQs & Troubleshooting
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VC-500W
37 Results
1.
Where can I download the latest P-touch Editor for Mac?
2.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
3.
How do I update the printer's firmware?
4.
How do I cut the printed paper?
5.
How do I load/change the roll cassette?
6.
I cannot print on a wireless network.
7.
Label contents placed at the edge of the label layout are cut off when printed. (P-touch Editor)
8.
What Android™ mobile application can I use?
9.
Where can I find my Brother printer's serial number?
10.
What iOS mobile application can I use?
11.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
12.
How can I connect the printer to my mobile device via Wi-Fi®?
13.
The print quality is poor or the image is too light. (Color Label Editor)
14.
The printed text is too large.
15.
I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
16.
The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
17.
My prints do not look as expected when I print from a Mac using AirPrint.
18.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
19.
Printing is not possible. (P-touch Editor5.3 for Mac)
20.
How to identify your Operating System (OS) for Windows or Mac
21.
After installing the printer driver using a USB cable, a yellow caution symbol is displayed on the device icon. (for Windows)
22.
Export a label from Color Label Editor to Color Label Editor 2.
23.
The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.
24.
My printed labels are completely blank. (Windows 10 or later)
25.
How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
26.
How to change the background color (Color Label Editor 2)
27.
How do I connect the printer to my computer via Wi-Fi®?
28.
How do I uninstall the printer driver?
29.
P-touch Editor crashes when I open it on my Mac.
30.
How to install Brother software on a computer not connected to the Internet