FAQs & Troubleshooting
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MFC-820CW
296 Results
1.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
2.
I cannot install Brother drivers on Debian 10 or later (Linux)
3.
What driver package format is supported by my Linux distribution?
4.
Scan and save a document in PDF format (Scan to File)
5.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
One or more of my colors are not printing (blank). What can I do?
8.
Can I print from or scan to Android™ Smartphone?
9.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
10.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
11.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
12.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
13.
Can I still receive faxes or calls when the machine is switched off?
14.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
15.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".
16.
How do I set a password on my Brother network card?
17.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
18.
Which E-mail packages are compatible with ControlCenter3?
19.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
20.
The printer status is Offline or Paused.
21.
When I print, the pages are smudged with ink. What should I do?
22.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
23.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
24.
I cannot print using my Brother machine on a wireless network (Windows)
25.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
26.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
27.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
28.
How do I factory reset the print server?
29.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
30.
How do I know the current network configuration?