FAQs & Troubleshooting

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MFC-9840CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9840CDW

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Date: 07/05/2013 ID: faq00002002_031

Set up a Group for Broadcasting faxes.

If you regularly want to send the same fax to multiple recipients, you can do it easily by setting up a Group. Groups allow you to send the same fax message to multiple numbers using a process called Broadcasting.

You can store 20 small Groups on your Brother machine or assign up to 339 numbers to a large Group. Every fax number you want to include in your Group must first be stored as its own One Touch or Speed Dial number, and each Group uses one One Touch or Speed Dial location.


A: Print a Tel Index list

  1. Press Menu, 6 (Print Reports), 3 (Tel Index List).

  2. Press the Up or Down arrow key to select Alphabetical order or Numeric order.

  3. Press OK.

  4. Press Black Start.

    Your Brother machine will print the Tel Index list.

  5. Press Stop/Exit.

    image

    The above image is a sample of a Tel Index list with four One Touch numbers already assigned.


B: Set up a group
  1. Press Menu, 2 (Fax), 3 (Address Book), 3 (Setup Groups).

  2. Choose One Touch or Speed Dial location on which you want to store the Group:

    • To store a Group on One Touch, follow these steps:
       
      1. Press a One Touch on which you want to store the Group.

      2. Go to Step 3.

    • To store a Group on a Speed Dial location, follow these steps:

      1. Press Speed Dial.

      2. Use the dial pad to enter the three-digit Speed Dial location on which you want to store the Group.

      3. Press OK.

      4. Go to Step 3.

  3. Use the dial pad to enter a Group number. The Group number can be 01 to 20.

  4. Press OK.

  5. To add One Touch or Speed Dial numbers to the Group, follow these steps:

    • To add a One Touch number, press the One Touch on which the number is stored.

    • To add a Speed Dial number, follow these steps:

      1. Press Speed Dial.

      2. Use the dial pad to enter the three-digit Speed Dial location on which the number is stored.

        The LCD will display the One Touch and Speed Dial numbers as you add them to the Group.
        • One Touch locations begin with an asterisk (*).

        • Speed Dial locations begin with the pound sign (#).

  6. Do one of the following:

    • To add more One Touch and Speed Dial numbers to the Group, repeat Step 5.

    • If you are finished adding numbers to the Group, press OK.

  7. Do one of the following:

    • Use the dial pad to enter a Group name. The name can be up to 8 characters long.

    • To store the name without a Group, go to Step 8.

  8. Press OK.

  9. Do one of the following:

    • To save a default fax resolution setting with this Group, follow these steps:

      1. Press the Up or Down arrow key to select Std, Fine, S. Fine, or Photo.

      2. Go to Step 10.

    • If you do not want to save a default fax resolution with this Group, go to Step 10.

  10. Press OK.

  11. Do one of the following:

    • To store another Group, go back to Step 2.

    • If you are finished storing Groups, press Stop/Exit.



C: Confirm the Group by printing a Tel Index list

To confirm that the numbers are saved in the correct group, print the Tel Index list again. On this list, Group numbers will be marked on the GROUP DIAL page.

image


In the above image, one Group has been successfully created and named TRAINING. The numbers assigned to a Group are listed under that Group's name (TRAINING, in this example).

When you broadcast a fax, each number in the Group is dialed individually. After the document is scanned into memory, the machine dials the first number in the Group, transmits the fax, hangs up, and then dials the second number in the Group. This process is repeated until every number in the Group is dialed.

If a sending to one number is unsuccessful because the line is busy or the line condition prevents the fax from being sent, the Brother machine will disconnect and dial the next number in the Group. Once all numbers in the Group have been dialed, the Brother machine will attempt to dial the unsuccessful number(s) again.

After the Brother machine has dialed (and redialed, if the initial attempt to send was unsuccessful) all of the numbers in a Group, it will print a broadcast report that displays which numbers in the Group were transmitted successfully and which ones failed. This report prints automatically and cannot be disabled. Remote Setup screen.

    Related Models

    MFC-9840CDW

    If you need further assistance, please contact Brother customer service:

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