FAQs & Troubleshooting

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MFC-J6920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J6920DW

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Date: 02/14/2014 ID: faq00002696_017

I'm using MagicJack and am having problems sending or receiving faxes. 

MagicJack is a Voice Over Internet Protocol (VoIP) phone service that you can use with your high-speed internet connection.

Set the Brother machine's modem speed to their recommendation

Follow thease steps:
 

  1. Press Settings(Settings)
     
  2. Press All Settings.
     
  3. Swipe up or down, or press Up or Down arrow key to display Initial Setup.
     
  4. Press Initial Setup.
     
  5. Swipe up or down, or press Up or Down arrow key to display Compatibility.
     
  6. Press Compatibility.
     
  7. Press High, Normal, or Basic (for VoIP).
    • High sets the machine's modem speed to 33,600 bps.
    • Normal sets the machine's modem speed to 14,400 bps.
    • Basic (for VoIP) sets the machine's modem speed to 9,600 bps.
      If you change the Compatibility to Basic (for VoIP):
      • The machine will print all received faxes in black and white.
      • The Error Correction Mode (ECM) feature will only be available for color fax sending.
  8. Press Home(Home)

Click here for additional information about using VoIP to send or receive faxes.

Related Models

MFC-J6920DW, MFC-J6925DW

If you need further assistance, please contact Brother customer service:

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