Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
| Message | Cause/Remedy |
|---|
| Barcode error Record: XXXXX Field : XXXXX | There was an attempt to print barcode labels from a database. The Label Printer displays this message when the selected range of the database includes invalid characters or numbers not supported by the barcode protocol. |
| Barcode too wide | Reduce the barcode data, or try to use wider tape. |
| Battery damaged. Replace Li-ion Battery. | The Rechargeable Li-ion Battery is damaged. Replace the battery or use an AC adapter. |
| Battery empty | The battery has run out of charge. Recharge the Li-ion Battery. |
| Check no. of digits entered | The number of digits entered in the barcode data does not match the number of digits set in the barcode parameters. Enter the correct number of digits. |
| Cooling... wait ## mins and restart machine | The printer is too hot and needs to cool down. Wait for the number of minutes listed in the message, and then try again. |
| Cutter error | If the tape is jammed in the Cutter unit, remove the tape. Turn the Label Printer off and then on again before continuing. |
| Hi-Res Print not supported with this media | The tape currently installed cannot print in high resolution mode. |
| Length limit | The printed label length using the text entered is longer than 999 mm. Edit the text so that the label length is less than 999 mm. |
| Low Battery | The battery level is low. Recharge the Li-ion Battery. |
| Memory full reduce file size to proceed | The total data size exceeds the free space in the printer's memory after you have edited database records. Reduce the data size if you want to edit. |
| System error XX | Contact Brother customer service. |
| Text too long | The printed label length using the text entered is longer than the length setting. Edit the text to fit within the set length or change the length setting. |