Error Messages When Using the Brother Web Connect Feature

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Your Brother machine displays an error message if an error occurs. The most common error messages are shown in the chart.

You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page at support.brother.com.

Connection Error

Error Messages	Cause	Action
Connection Error 02	The machine is not connected to a network.	Verify that the network connection is good. If the Web or Apps option was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again.
Connection Error 03	Network or server settings are incorrect. There is a problem with the network or server.	Confirm that network settings are correct, or wait and try again later. If the Web or Apps option was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again.
Connection Error 07	Date and time settings are incorrect.	Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time settings may have reset to factory settings.

Authentication Error

Error Messages	Cause	Action
Authentication Error 01	The PIN you entered to access the account is incorrect. The PIN is the four-digit number that was entered when registering the account to the machine.	Enter the correct PIN.
Authentication Error 02	The temporary ID that was entered is incorrect.	Enter the correct temporary ID.
Authentication Error 02	The temporary ID that was entered has expired. A temporary ID is valid for 24 hours.	Apply for Brother Web Connect access again and receive a new temporary ID, and then use the new ID to register the account to the machine.
Authentication Error 03	The name you entered as the display name has already been registered to another service user.	Enter a different display name.

Server Error

Error Messages	Cause	Action
Server Error 01	The machine's authentication information (needed to access the service) has expired or is invalid.	Apply for Brother Web Connect access again to receive a new temporary ID, and then use the new ID to register the account to the machine.
Server Error 03	The file you are trying to upload may have one of the following problems: The file exceeds the service's limit on number of pixels, file size, etc. The file type is not supported. The file is corrupted.	The file cannot be used: Check the service's size or format restrictions. Save the file as a different type. If possible, get a new, uncorrupted version of the file.
Server Error 13	There is a problem with the service and it cannot be used now.	Wait and try again. If you get the message again, access the service from a computer to confirm if it is unavailable.

Error Messages

Cause

Action

Server Error 01

The machine's authentication information (needed to access the service) has expired or is invalid.

Apply for Brother Web Connect access again to receive a new temporary ID, and then use the new ID to register the account to the machine.

Server Error 03

The file you are trying to upload may have one of the following problems:

The file cannot be used:

Server Error 13

There is a problem with the service and it cannot be used now.

Wait and try again. If you get the message again, access the service from a computer to confirm if it is unavailable.

Shortcut Error

Error Messages	Cause	Action
Shortcut Error 02	The shortcut cannot be used because the account was deleted after the shortcut was registered.	Delete the shortcut, and then register the account and shortcut again.

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