Close the back cover of the machine until it locks in the closed position.

Install the 2-sided tray firmly in the machine.

Call your administrator to check your Secure Function Lock Settings.

Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back in the drum unit.

Reinstall the toner cartridge and drum unit assembly back in the machine.

• Press and hold to turn off the machine, wait a few minutes, and then turn it on again.

• If the problem continues, contact Brother Customer Service or your local Brother dealer.

  Contact Brother Customer Service at:

  1-877-BROTHER (1-877-276-8437) (in USA)

  www.brother.ca/support (in Canada)

  or to locate a Brother Authorized Service Center, visit:

  www.brother-usa.com/support

• Press and hold to turn off the machine, and then turn it on again.
• If the problem continues, contact Brother Customer Service or your local Brother dealer.

  Contact Brother Customer Service at:

  1-877-BROTHER (1-877-276-8437) (in USA)

  www.brother.ca/support (in Canada)

  or to locate a Brother Authorized Service Center, visit:

  www.brother-usa.com/support

Press . For 2-sided scanning, use Letter, Legal, or Folio size paper. Other paper must be within the following size:

Length: 5.8 to 14.0 in. (147.3 to 355.6 mm)

Width: 4.1 to 8.5 in. (105 to 215.9 mm)

Send the fax again or connect the machine to another telephone line. If the problem continues, contact your telephone company and ask them to check the telephone line.

Wait until the machine has finished cooling down. Make sure all vents on the machine are clear of obstructions.

When the machine has cooled down, it will resume printing.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

Open and then firmly close the front cover of the machine.

Close the fuser cover located inside the back cover of the machine.

Make sure paper is not jammed inside the back of the machine, and then close the fuser cover.

Close the ADF cover.

If the error message remains, press .

Try to send or receive again.

If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP).

Remove the jammed paper from the ADF unit.

Clear any debris or scraps of paper from the ADF unit paper path.

Press .

Set Distinctive Ring to Off.

Clean the corona wire on the drum unit.

See Related Information: Clean the Corona Wire.

If the problem continues, replace the drum unit with a new one.

Remove the drum unit, remove the toner cartridge from the drum unit, and put the toner cartridge back into the drum unit. Reinstall the drum unit in the machine.

Reinstall the toner cartridge and drum unit assembly.

If the problem continues, replace the drum unit with a new one.

See Related Information: Replace the Drum Unit.

Remove the 2-sided tray and open the back cover to pull out all jammed paper.

Open the front cover, remove the toner cartridge and drum unit assembly, and pull out all jammed paper. Close the front cover.

Remove all jammed paper from in and around the MP tray. Press Retry.

Open the fuser cover and remove all jammed paper. Close the fuser cover. If the error message remains, press Retry.

Pull out the paper tray and remove all jammed paper as shown in the animation on the LCD.

Contact your administrator to check your Secure Function Lock settings.

Load the correct type of paper in the tray indicated on the LCD, and then select the correct media type in the Paper Type setting on the machine.

Press Retry.

Reinstall the toner cartridge and drum unit assembly.

See Related Information: Replace the Drum Unit.

Disconnect the USB hub device from the USB accessory port.

Pull out the paper tray indicated on the LCD and remove all jammed paper.

Do one of the following:

• Refill paper in the MP tray. Make sure the paper guides are set to the correct size.
• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.

Do one of the following:

• Refill paper in the paper tray indicated on the LCD. Make sure the paper guides are set to the correct size.
• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
• Do not overfill the paper tray.

• Refill paper in the paper trays. Make sure the paper guides are set to the correct size.
• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
• Do not overfill the paper tray.

• Unplug the device from the USB accessory port.

• Press and hold to turn off the machine, and then turn it on again.

Verify the number and try again.

Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back in the drum unit.

Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge with a new one.

See Related Information: Replace the Toner Cartridge.

Reinstall the paper tray indicated on the LCD.

If you are using the Fax Preview function, delete unwanted received fax data.

If you are using the Memory Receive function and are not using the Fax Preview function, print received fax data. To print fax data, press Settings > All Settings > Fax > Print Fax.

Do one of the following:

• Press Send Now to send the pages scanned so far.
• Press Partial Print to copy the pages scanned so far.
• Press Quit or and wait until the other operations that are in progress finish, and then try again.

• Split the document into multiple parts.
• Reduce the resolution.
• Reduce the file size.
• Select the high compression PDF file type.
• Clear faxes from the memory.

Press and reduce the print resolution.

Remove the printed paper from the Face-down output tray.

Refill the paper in the paper tray indicated on the LCD.

Press and delete the previously stored secure print data.

To print the received fax, load the correct size of paper in the tray indicated on the LCD. Paper sizes available for fax printing are Letter, Legal, Folio, Mexico Legal, India Legal and A4.

Replace the toner cartridge with a new one.

See Related Information: Replace the Toner Cartridge.

Press and hold to turn off the machine, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.

Press (if required).

Load the correct size of paper in the tray and set the tray for that paper size.

Choose a paper size suitable for 2-sided printing.

The paper sizes suitable for automatic 2-sided printing are Letter, Legal, Mexico Legal, India Legal and Folio.

Change the printer driver setting or machine's tray setting so that the paper size selected in the printer driver matches the paper size loaded in the tray you selected.

Press and hold to turn off the machine, and then turn it on again.

If the problem continues, reset the location where you save jobs.

Delete the previously stored print data from the USB flash memory drive.

Order a new drum unit before the LCD displays Replace Drum.

Replace the drum unit with a new one.

See Related Information: Replace the Drum Unit.

Order a new toner cartridge now so you have it ready when the LCD displays Replace Toner.

Reduce the number of Optional Trays.

Make sure nothing is touching the touchscreen.

Insert a piece of stiff paper between the lower part of the touchscreen and its frame and slide it back and forth to push out any debris.

Reinstall the standard paper tray.

• Unplug the device from the USB accessory port.

• Press and hold to turn off the machine, and then turn it on again.

Unplug the device from the USB accessory port.

Insert a USB flash memory drive into the USB accessory port.

Remove the drum unit and install a drum unit with the correct supply order number.

See Related Information: Replace the Drum Unit.

Refill the paper in the paper tray.