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Home > Troubleshooting > Network Problems > If You Are Having Difficulty with Your Machine's Network > I Cannot Complete the Wireless Network Setup Configuration

I Cannot Complete the Wireless Network Setup Configuration

NOTE

The wireless network connection can be used only when the optional Wireless Module is installed.

Turn your wireless router off and back on. Then, try to configure the wireless settings again. If you are unable to resolve the problem, follow the instructions below:

Investigate the problem using the WLAN Report.

Cause Action Interface
Your security settings (SSID/Network Key) are not correct.
  • Confirm the security settings using Wireless Setup Helper (Windows). For more information and to download the utility, go to your model's Downloads page at support.brother.com.
  • Select and confirm that you are using the correct security settings.
    • See the instructions supplied with your wireless LAN access point/router for information on how to find the security settings.
    • The manufacturer's name or model number of the wireless LAN access point/router may be used as the default security settings.
    • Consult with the access point/router manufacturer, your Internet provider, or network administrator.
Wireless

Your Brother machine's MAC address is not allowed.

Confirm that the Brother machine's MAC Address is allowed in the filter.

You can find the MAC Address on your Brother machine's control panel. 		Wireless
Your wireless LAN access point/router is in stealth mode (not broadcasting the SSID).
  • Enter the correct SSID or Network Key manually.
  • Check the SSID or the Network Key in the instructions supplied with your wireless LAN access point/router and reconfigure the wireless network setup.
Wireless

Your machine is trying to connect to a 5 GHz Wi-Fi network. The current channel set on your wireless LAN access point/router is not supported.

Change the channel on your wireless LAN access point/router to a channel supported by your machine.

  1. Confirm the channels supported by your machine. Go to support.brother.com/manuals, select your model, scroll to the Appendix section, and select the Channels Supported by Brother Machines for 5 GHz Wi-Fi Networks document.
  2. Check your wireless LAN access point/router‘s channel setting. Make sure it is set to one of the channels supported by your machine, and not set to "Auto" or "Automatic". For more information about changing the channel setting, see the instructions supplied with your wireless LAN access point/router.
  3. Try to connect your machine to your Wi-Fi network again.
Wireless
Your security settings (SSID/password) are not correct.
  • Confirm the SSID and password.
    • When you are configuring the network manually, the SSID and password are displayed on your Brother machine. If your mobile device supports the manual configuration, the SSID and password will be displayed on your mobile device’s screen.
Wi-Fi Direct
You are using Android™ 4.0.

If your mobile device disconnects (approximately six minutes after using Wi-Fi Direct), try the one-push configuration using WPS (recommended) and set the Brother machine as a Group Owner.

Wi-Fi Direct

Your Brother machine is placed too far from your mobile device.

Move your Brother machine within about 3.3 feet (1 metre) of the mobile device when you configure the Wi-Fi Direct network settings.

Wi-Fi Direct
There are some obstructions (walls or furniture, for example) between your machine and the mobile device.

Move your Brother machine to an obstruction-free area.

Wi-Fi Direct

There is a wireless computer, Bluetooth®-supported device, microwave oven, or digital cordless phone near the Brother machine or the mobile device.

Move other devices away from the Brother machine or the mobile device.

Wi-Fi Direct

You have checked and tried all of the above, but your Brother machine still cannot complete the Wi-Fi Direct configuration.

  • Turn your Brother machine off and back on. Then, try to configure the Wi-Fi Direct settings again.
  • If you are using your Brother machine as a client, confirm how many devices are allowed in the current Wi-Fi Direct network, and then check how many devices are connected.
Wi-Fi Direct
For Windows
If your wireless connection has been interrupted, and you have checked and tried all of the above, we recommend using the Network Connection Repair Tool.
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