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Paper is Jammed Inside the Machine

If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these steps:

  1. Press the front cover release button and open the front cover.
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  2. Hold the drum unit's green labeled handle. Pull the drum unit out of the machine until it stops.
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    CAUTION
    We recommend placing the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  3. Holding the green labeled handles of the drum unit, lift the front of the drum unit and remove it from the machine.
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    IMPORTANT

    Hold the handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit.

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  4. Slowly remove the jammed paper.
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    NOTE
    To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
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  5. Gently slide the drum unit into the machine until it stops.
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  6. Using the green labeled handle, push the drum unit back into the machine until it locks in place.
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  7. Close the machine's front cover.
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