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Home > Troubleshooting > Cutter Jams > Roll Paper Cutter is Jammed (Cutter Jam 01/02)

Roll Paper Cutter is Jammed (Cutter Jam 01/02)

If the LCD displays the following cutter jam messages, follow these steps:

  • [Cutter Jam 01]
  • [Cutter Jam 02]
  1. Unplug the machine from the electrical socket.
  2. If the paper is loaded in the MP tray, remove the paper.
  3. Pull Tray #1 (1) completely out of the machine as shown by the arrow.
    image
  4. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
    image
  5. If the LCD displays [Cutter Jam 02], do the following:
    1. Open Jam Clear Cover B (1) at the back of the machine.
      image
    2. Manually slide the cutter unit (1) to the far right (home position), if it is not already in that position.
      image
    3. Close Jam Clear Cover B. Make sure the cover is closed completely.
      image
  6. Slowly open Jam Clear Cover A (1) at the back of the machine.
    image
    image
    This cover may feel heavier than usual, because the Roll paper runs through the inside of the cover.
  7. Manually cut the paper carefully, as shown.
    image
  8. Keep Jam Clear Cover A open, and then go to the front of the machine.
  9. Lift the internal flap (1), and slowly remove the jammed paper.
    image
  10. Make sure you look carefully inside (1) for any scraps of paper.
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  11. Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.
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  12. Slowly pull the jammed paper (1) out of the machine.
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  13. Move the print head, and then remove any paper remaining in this area. Make sure pieces of paper are not left in the corners of the machine (1) and (2).
    image
    IMPORTANT
    • If the print head is in the right corner as shown in the illustration, you cannot move the print head. Close the scanner cover, and then reconnect the power cord. Open the scanner cover again, and then hold down image until the print head moves to the centre. Then unplug the machine from the power source and remove the paper.
      image
    • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head and remove the paper.
    • If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
  14. Gently close the scanner cover using the finger holds on each side.
    image
  15. Pull Tray #2 completely out of the machine as shown by the arrow.
    image
  16. Remove the Roll paper from Tray #2 and roll up the paper as shown in the illustration.
    image
    image
    If the feeding edge is folded, bent, or cut at an angle, cut it straight across.
    image
  17. Reload the Roll paper in Tray #2. See Related Information:Load Roll Paper in Paper Tray #2.
    image
  18. Close Jam Clear Cover A at the back of the machine. Make sure the cover is closed completely.
    image
  19. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
    image
  20. Slowly push the paper trays completely into the machine.
    image
  21. Reconnect the power cord.
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