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Other Problems

Difficulties Suggestions

The machine will not turn on.

Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Unplug the power cord. Wait for ten minutes, then plug in the power cord and press image to turn on the machine.

If the problem is not solved, press and hold image to turn off the machine. If you are using a backup battery or surge suppressor device, disconnect it to make sure it is not the problem. Plug the machine’s power cord directly into a different known working wall outlet and press image to turn on the machine.

The machine cannot print EPS data that includes binary with the BR-Script3 printer driver.

(Windows)

To print EPS data, do the following:

  1. Windows 11:

    Click image > All apps > Windows Tools > Control Panel. In the Hardware and Sound group, click View devices and printers.

    For Windows 10, Windows Server 2016, Windows Server 2019, and Windows Server 2022:

    Click image > Windows System > Control Panel. In the Hardware and Sound (Hardware) group, click View devices and printers.

    For Windows Server 2012:

    Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware group, click View devices and printers.

    For Windows Server 2012 R2:

    Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

  2. Right-click your model's icon with BR-Script3 in the name, select Printer properties.

    image
    If your model with BR-Script3 in the name does not appear, right-click your model's icon, select Printer properties, and then select your model with BR-Script3 in the name.

  3. From the Device Settings tab, choose TBCP (Tagged Binary Communication Protocol) in Output Protocol.

The Brother software cannot be installed.

(Windows)

If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run.

(Mac)

If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

Copying difficulties

Difficulties Suggestions

Cannot make a copy.

Make sure you pressed Copy and the machine is in Copy mode.

Contact your administrator to check your Secure Function Lock settings.

Vertical black line appears in copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and the white bar and white plastic above them.

Copies are blank.

Make sure you are loading the document correctly.

Scanning difficulties

Difficulties Suggestions

TWAIN or WIA errors appear when starting to scan. (Windows)

Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 14SE, click Desktop > Scan Settings > Select to select the Brother TWAIN/WIA driver.

OCR does not work.

Try increasing the scanning resolution.

Cannot scan.

Contact your administrator to check your Secure Function Lock settings.

Software difficulties

Difficulties Suggestions

Cannot install software or print.

(Windows)

Run the install program again. This program will repair and reinstall the software.

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