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My Brother Machine Cannot Print over the Network

Cause Action Interface
Your security software blocks your machine's access to the network.

Some security software might block access without showing a security alert dialog box even after successful installation.

To allow access, see the instructions for your security software or ask the software manufacturer.

Wired/Wireless
Your Brother machine was not assigned an available IP address.

  • Confirm the IP address and the Subnet Mask.

    Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.

    For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

  • Windows

    Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool.

Wired/Wireless
The failed print job is still in your computer's print queue.
  • If the failed print job is still in your computer's print queue, delete it.
  • Otherwise, double-click the printer icon in the following folder and cancel all documents:
    • Windows 7

      Click image(Start) > Devices and Printers > Printers and Faxes.

    • Windows 8

      Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers.

    • Windows 10 and Windows Server 2016

      Click image > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers.

    • Windows Server 2008

      Click Start > Control Panel > Printers.

    • Windows Server 2012

      Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware group, click View devices and printers > Printers.

    • Windows Server 2012 R2

      Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

    • macOS v10.10.5, v10.11.x, v10.12.x

      Click System Preferences > Printers & Scanners.

Wired/Wireless
Your Brother machine is not connected to the wireless network.

Print the WLAN Report to check the error code on the printed report.

Wireless

If you have checked and tried all of the above, but your Brother machine still cannot print, uninstall the printer driver and reinstall it.

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