FAQs & Troubleshooting
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345 Results
- 51Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 52Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 53Print a web page from iPrint&Scan when using an Android™ mobile device.
- 54Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 55I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 56The edge of glossy paper is smudged.
- 57Configure a cover page for PC-FAX.
- 58The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 59Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 60I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 61I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 62I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 63Protect your Brother machine against unauthorised access over the network
- 64How to identify your Operating System (OS).
- 65Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 66Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 67I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 68Delete numbers stored in my Brother machine's Caller ID History.
- 69I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 70Change the printer driver settings (Windows/macOS)
- 71Is my Brother machine compatible with Windows Vista?
- 72I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 73My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 74Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 75The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 76Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 77How many times will my Brother machine automatically redial a busy number?
- 78The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 79When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 80When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 81I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 82I cannot remove red-eye.
- 83The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 84I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 85Print the Network Configuration List
- 86Cannot print after a Windows 10 update (June 2020)
- 87The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 88Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 89Stop my Brother machine from automatically redialing a number.
- 90Locate files scanned with ControlCenter3 (For Windows)
- 91Discover the MAC address of the Brother network card
- 92Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 93I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 94Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 95I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 96Can third party ink be used to refill the ink cartridges?
- 97How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 98Where is the USB port on the machine?
- 99I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 100I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".