FAQs & Troubleshooting
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159 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 5Scan and save a document in PDF format (Scan to File)
- 6Delete print jobs from the print queue.
- 7How to identify your Operating System (OS).
- 8Change the printer driver settings (Windows/macOS)
- 9The printer status is Offline or Paused.
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 15What kind of Media Adapter can I use?
- 16How do I print on an envelope?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19One or more of my colors are not printing (blank). What can I do?
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 25Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27I'm using Macintosh®. What are the settings in the Scanner window used for?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 33Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 34I am having issues with the paper feed. What can I do?
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 37I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Why can't I print when an ink cartridge is empty?
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41I cannot print from my computer via USB.
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 44Open the Control Panel (For Windows)
- 45The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48The edge of glossy paper is smudged.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?