FAQs & Troubleshooting
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191 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Install Presto!® PageManager® onto Windows 10.
- 3How to identify your Operating System (OS).
- 4How do I clear Machine Error 46?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Change the printer driver settings (Windows/macOS)
- 10How do I load paper?
- 11Delete print jobs from the print queue.
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13The printer status is Offline or Paused.
- 14I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17How do I know which side up my photo paper should be in the tray?
- 18How do I load 10 x 15 Glossy paper into my machine?
- 19One or more of my colors are not printing (blank). What can I do?
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I cannot print from my computer via USB.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30I'm using Macintosh. What is the PreScan option used for?
- 31Open the "Scanners and Cameras" and Properties.
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38Can third party ink be used to refill the ink cartridges?
- 39When I print, the pages are smudged with ink. What should I do?
- 40How do I clear the message "PAPER JAM" from the display?
- 41My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44How do I re-install the drivers?
- 45How do I replace the Ink Cartridge?
- 46I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Open the Control Panel (For Windows)