FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Load paper in the paper tray
- 8Scan and save a document in PDF format (Scan to File)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13One or more of my colors are not printing (blank). What can I do?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Replace Ink
- 16How do I load paper in paper tray#2?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19How do I know which side up my photo paper should be in the tray?
- 20The printer status is Offline or Paused.
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23How to identify your Operating System (OS).
- 24What driver package format is supported by my Linux distribution?
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28How do I load envelopes into my machine?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36The LCD displays an error code (number). What does it mean?
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40I still receive the error message "Paper Jam" after I removed the jammed paper.
- 41When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47Cannot print after a Windows 10 update (June 2020)
- 48Protect your Brother machine against unauthorised access over the network
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.