FAQs & Troubleshooting
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268 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What is Brother iPrint&Scan?
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8Adjust color settings by using the custom setting in the printer driver
- 9The printer status is Offline or Paused.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 12Jam Inside
- 13Printouts are curled or wavy.
- 14Install additional memory.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Can I print on transparencies e.g. for overhead projectors?
- 17Print on plain paper or bond paper from the Manual feed slot
- 18Change the printer driver settings (Windows/macOS)
- 19Scan and save a document in PDF format (Scan to File)
- 20Document Jam
- 21What is the recommended paper?
- 22Turn the Toner Save Mode on or off.
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Delete print jobs from the print queue.
- 26Can I use AirPrint with my Brother machine?
- 27I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 28Jam Tray
- 29Reset the network settings to the factory default (video instructions available)
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31What driver package format is supported by my Linux distribution?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Can I print from or scan to Android™ Smartphone?
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Jam Rear
- 42What can happen if the wrong paper is used in your machine.
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45I'm using Macintosh. What is the PreScan option used for?
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49WT Box End Soon
- 50When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.