FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Ink
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The scanner cover support has come off. (With Video Instructions)
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11The printer status is Offline or Paused.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Can I print from or scan to Android™ Smartphone?
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Paper Jam
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I cannot make borderless prints.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Cannot print after a Windows 10 update (June 2020)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27What is Brother iPrint&Scan?
- 28Improve poor print quality.
- 29Load paper in the paper tray
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32How to identify your Operating System (OS).
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 36One or more of my colors are not printing (blank).
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Protect your Brother machine against unauthorised access over the network
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 44When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 45Scan a document from the Windows Vista Photo Gallery
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47Delete print jobs from the print queue.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)