FAQs & Troubleshooting
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247 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Change the printer driver settings (Windows/macOS)
- 9What is Brother iPrint&Scan?
- 10How do I know which side up my photo paper should be in the tray?
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Replace Ink
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Paper Jam
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16The scanner cover support has come off. (With Video Instructions)
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31The printer status is Offline or Paused.
- 32Load envelopes
- 33Protect your Brother machine against unauthorised access over the network
- 34Unable to Print 5X
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 37Out of Memory
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Scan a document using Brother iPrint&Scan. (macOS only)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Delete print jobs from the print queue.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48Cannot Detect
- 49Is my Brother machine compatible with Windows Vista?
- 50Improve poor print quality.